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We have a Help Desk Portal that handles all of request and we track them with tickets. Now we want to still use the portal to create a Software Project for the Help Desk Portal.
Hello @Sergio Velasco
Unfortunately, there is no Help Center functionality for a software project and you cannot make it directly available to your customers.
However, what you can do, is the following:
Make sure that the automations have enough validations to single out the issues that you want to trigger on.
This way, you can keep the customer in the loop of what is happening, while still have the issue available in software.
Is this something you can work with?
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