How to modify portal pages NOT the help center page

[sgreene]

I found the how to on modifying the main landing page - Customize your help center. On the main landing page there are several sub pages - I cannot find where to modify those pages - for example from the main link

https://[mydomainhere].atlassian.net/servicedesk/customer/portals

there are 8 tiles that take a user to the individual request page - such as IT Support, Change Requests etc. - clicking on any of those tiles goes to a similar link

https://[mydomainhere].atlassian.net/servicedesk/customer/portal/8

that has Welcome text and links to article sand finally a button to actually enter a "ticket"

How do you modify these inner pages or sub pages of the main service project?

[Joseph Chung Yin · Accepted solution]

@sgreene -

Welcome to the community.  In addition to what @Jack Brickey mentioned.  You can have limited customization to each of your project's portal (i.e. updating the Intro Text, adding a logo etc..) via Project settings >> Portal settings

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[sgreene]

From the main portal, there has to be a way to modify the sub portals (I do not know what they are called) - the main landing page is:

And clicking the one in red takes you to:

I need to change the text (This is the new IT Support ticketing system) and the Learn more about links below.  

Then I need to change the text in the button link (Need to raise a request? Contact us) :

Clicking the Customize fly out takes me back to the main landing page which I can modify only parts of - there has to be a way to modify the text in the individual tiles as what is there now is not standard.

[Jack Brickey]

Hi @sgreene , what has been shared between Joseph and me is what you get. The ability to configure the individual portals is limited. Obviously you can change the request type names and form fields along with help text under project settings > request types.

[sgreene]

I apologize for being so dense - I do not see anywhere to change the "This is the new IT support..." in the Welcome area of the sub portal nor how to change the text on the individual tiles on the main landing page.

clicking customize enables the flyout and clicking anything in the flyout takes me to the main landing page only. Since the text and the links below are specific to my instance these cannot be set by default - there has to be a way to change the text and update the links

[Jack Brickey · Accepted solution]

You are limited to only a Portal Announcement currently.

[sgreene]

I am certain I am not asking correctly - there are links on that page to internal documents that have tp be configured somewhere - what if our document changes or is deleted - those links will then lead to no where - these links had to have been setup by someone and not be configured by default.

There is text that says welcome to the new IT support ticketing system and it is 3 years old so it is not new - there has to be somewhere to change these links and text.

[Jack Brickey]

@sgreene ,

you change "welcome to the new..." here - project settings > portal settings

Regarding the links I believe you are speaking about Knowledge base articles. These links are driven by the articles in the Space(s) you setup under project settings > knowledge base. The links will be associated with the articles you have in that space.

[Jack Brickey]

You may appreciate these articles:

jira-service-management-cloud 

brand-your-portal 

[sgreene]

Thank you!! That is what I needed - MUCH appreciated!

[Jack Brickey]

Glad to see it. Please note that @Joseph Chung Yin provided the details on where to change the intro message in his first post where you see the red arrow.