How to migrate Jira service project from one cloud instance to another?

[Suyash Rane]

Migration assistant is not detecting this project, need a workaround 

[Alex Koxaras _Relational_]

Hi @Suyash Rane 

As stated here https://support.atlassian.com/migration/docs/what-migrates-in-a-cloud-to-cloud-migration-for-jira/

Cloud-to-cloud migration currently supports company-managed projects in Jira Software and Jira Work Management only. There are some issue fields, configurations, and other project types that we don’t support yet, such as team-managed projects and Jira Service Management projects.

Vote this issue and watch to get further updates https://jira.atlassian.com/browse/CLOUD-11337.

As a workaround they propose to use site export and site import feature in order to import Jira Service Desk projects to a cloud site.

Hope that helps!

[Suyash Rane]

Thanks!

I'll vote for this.

That workaround would erase the existing data of the instance, right?
Can't really afford to do that. 

[Alex Koxaras _Relational_]

No, nothing gets erased. Please read more here https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ about what can be exported and what can't.

[Suyash Rane]

Okay, thanks!

I'll have a look

[Joseph Chung Yin]

@Suyash Rane -

Welcome to the community.  As you followed the instructions provided in the following reference Atlassian documentation - https://support.atlassian.com/migration/docs/perform-a-cloud-to-cloud-migration-for-jira/

After the migration is completed successfully, the old source site's data are still retained until you delete the site all together.  I don't believe the migrated project(s) in the old source site are automatically deleted.

I would recommend you to contact Atlassian Support (https://support.atlassian.com) to confirm the behavior is as expected or not.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Suyash Rane]

Thanks a lot for the answer!

I have used these steps mentioned in the link provided to migrate Jira software projects but it doesn't seem to support Service management projects. Service projects are not detected in the migration tool in my case. That's why I'm looking for a workaround. 

Yes, I'll check with the support as well. Thanks for the suggestion.