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How to manage dialog / prompt from user in automation rules with issue / ticket

Luca Masnada
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September 7, 2023

Hi all,

i have a Help Desk project in my Jira Service Management and i'm trying to find out how to set some rules.

I manage the issue with two specific fields: ticket type (incident, information, request) and request type (a list of more specific problems).

When the help desk operator closes the issue it would be great to open a dialog box where he/she has to set again both the informations (cause sometime a request of information ends as an incident and viceversa)

There is a way to set that rules or do you have any suggestion to set up something similar?


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