Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to make comment field mandatory on customer portal in JSD cloud Edited

I want to make comment field required on customer portal on particular status after clicking on Approve/Reject button.

 

Also suggest if any plugin works for the same

3 answers

0 votes

Hi Prashant,

 

This is unfortunately not possible to do on the portal to a customer. I know this isn't what you are trying to achieve but you are able to do this on the backend though.

 

If you add a validator in the transition of the workflow and select FIeld Required Validator and then choose the comment field it will now be required. I know that doesn't solve the front end problem but if this can be done in the backend you can definitely do it there! 

Sorry I couldn't be more helpful

I tried this but it is not working on customer portal end.

Is there any solution on the same?

Hey Prashant,

Like I said, that method unfortunately only works on the agent side. That method was purely informational. 

 

Unfortunately, there is not a way that I know of, that allows you to do this on the customer end. The best thing I can recommend is to contact Atlassian Support and see if they have any solutions. 

Guys this is know "feature". Please do votes and comment at https://jira.atlassian.com/browse/JSDSERVER-3855 I cannot imagine that those stupid features even exist ...

Isn't there even an addon for this?

You can achieve this with ProForma. You could design a form that has it’s own validation on each question(s) to make sure you get all of the information you need. You could then use the automation & validation rules in the following way:

1. Add a workflow validation to prevent the transitions to approve unless the customer form is attached and submitted; and

2. To make life easier for the customer and agents, add a rule that automatically transitions the issue to approved when the required is form is submitted (which can only happen when all the required fields are filled out).

Full disclosure, I’m the PM for ProForma, but this is one of the use cases we built the product to solve. There is also a lite/free version available.

Regards,

Simon

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

182 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you