Hi, I'm building out a Service Management instance for our company to handle internal support requests. I'm locking it down by domain and IP to only be available internally. But we do want full transparency internally.
How can I set permissions so all employees can see all issues? This is not just agents, but customers. Is it possible to grant browse access to projects and issues within the dashboard and not burn a license? Or will customers (our non-agent employees) just be able to see things in the portal? Either way, how is this accomplished? I haven't been able to get it to work in my permissions testing.
Thanks in advance!
@Neil Winking You would need to add all users to the same organization. They would then be able to see all issues in the customer portal. https://confluence.atlassian.com/servicemanagementserver050/adding-customers-1142252951.html