How to initialize a specific form with values e.g. from a former request

Question

Hi,

we would like to make the life of requesters in our Service Portal easier by providing the possibility to use the values of a former submitted form.

In detail:

1. User has created a ticket via form A using the service portal and the request type R1. As a result, the issue ABC-1 is created (in a service project)

2. User wants to add a new ticket using the request type R1 and form A. But he only wants to change a few values compared to issue ABC-1.

The question is, how we could initialize the form (or form template) with values of the issue ABC-1 (however we should trigger this action)?

I have played a bit with the API concerning forms and I'm able to create new forms according an issue, to submit new forms, to change answers in forms...but I do not find any possibility, to initialize the form, which is called when a user clicks on the corresponding request type in a service portal.

Is there a way to realize such an initialization?

Thanks in advance!

Best regards,

Günter

Günter Halmans · Answer

Hi Vijay,

thank you for your response!

Not really...I'm aware of the clone option, but this would not lead to the same form view than if a customer starts with a new and empty form in the portal. The UI differs between working on a given issue in a form and working on an empty form. The different UI would confuse our customers. Thus, I'm searching for a solution to prefill the fields in an empty form.

Best regards,

Günter

Vijay Dadi_b69v44 · Answer

@Günter Halmans ,

Jira provides Clone option. Once the issue is cloned, user can modify the fields which need an update.

Hope this helps !

Vijay