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I have added a comment to a linked service desk issue that lets the customer know that their issue has been addressed in a release. I am trying to pull the release number from the trigger issue but it always adds the comment but no fix version.
Is there a way to do this?
Hello @Shaylyn Demidow
Welcome to the Atlassian community!
When debugging Automation, I find that it is very helpful to add Log actions and write to the rule Audit Log the values for smart values to make sure they contain the data I expect.
Also, have you looked at the Audit Log to see if it provides any information about the execution of the Add Comment action?
And, lastly, the problem is that you have a typo in the smart value. You have two "i" characters at the beginning of "Issue" in "triggerIssue"
Does the issue triggering the rule have values in the Fix Version/s field?
Are you getting any comment added to your issue when the rule runs?
I have created a rule that I trigger manually that simply adds a comment with nothing more than the following in the comment text
I trigger this rule on an issue that has values in the Fix Version/s field and I get a comment added to the issue.
However, the text add as a comment is the unique numeric IDs of the Versions, not the names of the versions. This is the smart value needed to put the Version name in the comment.