How to import csv with a list of customers?

[Rodrigo Buch]

Can I import my customers who are registered in another Help Desk tool?

[Dan Breyen · Accepted solution]

Hi Rodrigo, from this article there isn't a way to do that: Bulk Customers 

That's what I've found anyway.

There may another way through the Atlassian Consultant if you're migrating from another tool.

[Alex Koxaras _Relational_]

But @Dan Breyen the link you gave IS the way :) 

[Rodrigo Buch]

@Dan Breyen @Alex Koxaras _Relational_ 

Thank you, I will create the organizations first and then put the customer emails separated by a comma, it will help

[G subramanyam]

Hi @Rodrigo Buch welcome to the Atlassian community.

I would say YES, you can import customers data into the JSM.

Use the CSV import feature. 
Go to Administration > System Settings > Import.

• Click CSV Import.
• Click Create Import.
• Enter a name for your import and select the CSV file that contains your customer data.
• Click Next.
• Map the columns in your CSV file to the fields in Jira Service Management.
• Click Next.
• Review your import settings and click Import.
• Use the JSON import feature. This feature allows you to import more data, including histories, but it is more complex to use. To use this feature, follow these steps:
• Go to Administration > System Settings > Import.
• Click JSON Import.
• Click Create Import.
• Enter a name for your import and paste the JSON data that contains your customer data.
• Click Next.
• Map the fields in your JSON data to the fields in Jira Service Management.
• Click Next.
• Review your import settings and click Import.
• Note: The Third-party migration tools also helps you import customers from another Help Desk tool into JSM.

[Alex Koxaras _Relational_]

Hi @Rodrigo Buch 

Please take a look at this documentation https://support.atlassian.com/jira-service-management-cloud/docs/add-customers-in-bulk-to-your-service-project/

Let me know if you got this!