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How to identify requests from different portal groups?

Hi there,

is there a way to identify requests of the same type out of different portal groups?

The case: we have one portal group for CMS related issues, one portal group for another type application.

In both portal groups we use the request type "Add/delete user(s)". When a customer now enters the request in the "CMS portal group" I can't see in JSM whether this ticket relates to CMS or the other application.

Is there a way to somehow mark the issue with a tag "CMS" or something?

Or do I need to set up 2 different request types in that case?

Looking forward to hearing from you!

Chris

 

1 answer

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Answer accepted

Hi @Chris Pfeiffer 

Looking at this Atlassian feature request,, it looks like it's not possible to identify the portal group in which a request was raised - note that the status of this ticket is Not Being Considered.

If it is the same request type that is shared between the two groups, I think you will need two separate request forms if you want to differentiate between them. On each, you could have a field like the Components field, which you could hide and pre-set a value, then you will be able to use this value within a JQL to separate the two types of requests

Hi @Callum Carlile _Automation Consultants_ ,

thanks for your quick response and helping me out.

Then I'll set up two different request types for that case.

Cheers,

Chris

No worries! If this answered your question, feel free to hit the Accept Answer button as it may help out other community members who have a similar question

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