How to hide queue button based on security Level?

Question

Hello Team,

In a project we have set security level based on the organization custom field. (We have two organizations in the same group). Suppose if an issue is raised for one organization, then the issue should not be visible for the other organization in the queue.

How can we set this that both the organizations in the same group should not be visible to see each other issues?

Is there possible to hide the queues?

Any suggestions will be helpful.

Thanks,

Marc Koppelaar · Answer

Hi @Jakeer

No security levels can't be set on organisations, the can only be set to the same options available on a permission level in a permission scheme.

Jakeer · Answer

Hello @Marc -Devoteam- ,

I agree with you.

But when an issue is raised from the portal, the customer selects the organzation he wants. If the project is having only one and is having two organizations in it and in that group two agents are present. One agent is having security level access for one organization and other agent is having the security level access for other organization.

So, what I am trying is when two issue are created from the portal for two different organizations, we have a automation rule that the tickets automatically assigned to the group. In the group we have two agents with two different security level access.

When the tickets come into the queue, the agent should only have access to see the ticket which belongs to his organization and other organization ticket should not be visible to him the queue.

Is it possible?

Thanks

Marc Koppelaar · Answer

Hi @Jakeer

This is not related to security level. Security Level is based on agents able to see issue beased on their level of security set on the Issue Security Scheme.

Customer access based on organisation is based on the customer permission level set in the project. If the customer is a member of both organisations, they see tickets related to both organisations.

Issue Security only applies to licensed JSM users, not portal only customers.