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How to hide other projects in JSM Customer Portal ?

Unable to hide other projects in customer portal. It is showing all the titles of all the pprojects. There is no option in customer permission or permission to select a specefic project that should be displayed to a speciefic group of customers or users. 

2 answers

6 votes
Dirk Ronsmans Community Leader May 21, 2022

Hey @John Antony A ,

As an admin you'll see all the projects on the portal. As a customer tho, only if you are a customer on that specific project you'll see the title/tile of that project.

So in the projects that you don't want to appear take a look at the Customers menu item to see who is there. If they arent known as a customer on that project they will not see it on the help center portal.

0 votes

@John Antony A -

In addition to what @Dirk Ronsmans has mentioned.. 

To control visibility of your JSM project in the HelpDesk portal, all you have to do is to set Customer permission configuration to "Customers added by agents and admin" (Project settings >> Customer permissions).  This will let your project admins/agent to control who can access the project.  

2022-05-20_7-09-34.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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