Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to hide other projects in JSM Customer Portal ?

Unable to hide other projects in customer portal. It is showing all the titles of all the pprojects. There is no option in customer permission or permission to select a specefic project that should be displayed to a speciefic group of customers or users. 

2 answers

6 votes
Dirk Ronsmans Community Leader May 21, 2022

Hey @John Antony A ,

As an admin you'll see all the projects on the portal. As a customer tho, only if you are a customer on that specific project you'll see the title/tile of that project.

So in the projects that you don't want to appear take a look at the Customers menu item to see who is there. If they arent known as a customer on that project they will not see it on the help center portal.

0 votes

@John Antony A -

In addition to what @Dirk Ronsmans has mentioned.. 

To control visibility of your JSM project in the HelpDesk portal, all you have to do is to set Customer permission configuration to "Customers added by agents and admin" (Project settings >> Customer permissions).  This will let your project admins/agent to control who can access the project.  


Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

196 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you