How to grant a Jira Service Management License and Service Project Agent permission on a project?

[Johan Pulles]

For a service project (company managed project) we would like to give multiple people, that thave the role Service Desk Team, the option to create issues and / or set an assignee for a certain project issue. 

I thought that I could manage this via using a permission scheme and actions, edit permissions, grant permission, and adding specific issue permissions but apparently this is not working.

Looking at a specific person (people) which have access to a project with the permission helper I fill in the user, issue , permission and click on Submit 

Status x Summary is Jira Service Management has overridden this permission; details The user must have a Jira Service Management license and Service Project Agent permission on this project . Such a detail record is visible clicking on the option 'Show failed conditions'. 

Is this possible with granting the Jira Service Management License via an admin account?

[Marc - Devoteam]

Hi @Johan Pulles 

Welcome to the community.

Only org, site or user admins are able to grant licenses (product access).

See here how to mange user in the Atlassian user management, access you user management via admin.atlassian.com 

https://support.atlassian.com/jira-cloud-administration/docs/create-edit-and-delete-users/