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How to get the specified request type immediately when you click the portal

조강표
조강표 Apr 27, 2023

Hello, I'm thinking about it Through JSM, I can use the user help page

I want to provide As soon as the user clicks the portal, I want to make the request type I specified appear immediately.

If you don't have the function, please tell me

I have been trying

 

 

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Joseph Chung Yin
Joseph Chung Yin
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Apr 27, 2023

@조강표 -

Based on my knowledge, it is not possible to have a request type as default to appear as soon as a customer access the portal UI.

I would recommend you to contact Atlassian Support (https://support.atlassian.com) and maybe to submit an enhancement request for this functionality (if it is not already exist).

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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Brant Schroeder
Brant Schroeder
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Apr 28, 2023

@조강표 

@Joseph Chung Yin is correct, the delivered product does not allow you to do this.  You can use an app like Refined to do this.  https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?tab=overview&hosting=cloud 

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