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How to get a summary email notification

Karie Kelly September 14, 2023

The current issue is that our customers are receiving too many email notifications of issues submitted - they want to be notified when there are comments or the status changes, but not for each issue.  They want to receive a daily summary - how is this accomplished? 

 

Why do they have so many Jira issues? Consider questions and issues that come through during an implementation or migration - we definitely want to ensure that utilize the same channels, but the volume is resulting in them ignoring or not responding to those that are critical. 

1 answer

2 votes
Joseph Chung Yin
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September 14, 2023

@Karie Kelly -

By default, customer notification is controlled via each JSM project's Customer Notifications configuration (you can access it via Project settings >> Customer Notifications).  In this UI, you have the ability to disable different events that control the notifications.

On the other hand, Jira Software Application notification is control via each project's Notification configuration scheme via different events where you can adjust the configuration of each event on who should receive the system notification (i.e. typically Reporter of the issue are always setup to receive notification for each event that took place against his/her issues hosted in the project.

From both applications, you can disable the events for JSM via Customer Notification configuration and remove Reporter from the Jira Software application project's notification scheme.  Once it is done, you can setup custom automation rule on a scheduled basis to send out custom emails of issues summary (i.e. daily).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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