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How to get a column of who approved a ticket from a group of approvers

MCjiraLearner February 14, 2024

Hi There, In the "Issue Navigator" how can I make a column that shows who approved a ticket in the list of tickets found in the search. This ticket type has a custom group of approvers and in the search results of all tickets I want to see who approved each ticket within the search results. Otherwise, I don't want to open each ticket to see who approved it. Thank you.

1 answer

2 votes
Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

Hi @MCjiraLearner 

you could try to create a user picker field for this user and add an Automation Rule to copy the set the field with the {{initiator}} value. 
The trigger of the rule would be "Approval completed"

Hope this helps.

Antony Delgado March 13, 2024

Thanks! It works!

Like Kai Becker likes this
Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2024

Hi @MCjiraLearner 

hope you are doing fine. has this been resolved? If so, please make sure to accept an answer to mark the question as resolved.
If it has not been resolved, please feel free to get back with an update.

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