Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to format a custom numeric field - Jira service Management

When the customer creates a request and enters a value in a custom numeric amount field, I would like to ensure the value presents with a decimal followed by 2 digits. I tried to edit the value with an edit field automation issue.amount.format(###,###,###.##) but that did not work. If the user enters 100 I would like to present 100.00 after the issue request is saved or even format the field after they move to the next field. Any suggestions? Thank you.

1 answer

0 votes

@jackie hardy -

In Jira, the number format field should already default with 2 decimal.  I would recommend you to verify if your custom field was associate with the Number Field format type or not.


If it is created using the Number Field format type, it will always carries the 2 decimal points (i.e. Entered 100, it will display as 100.00).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

My custom field was created as a number. Testing to see the actual value stored returns 90.0 {{issue.customfield_10064}}, however the value displayed in the portal and agent view is 90

I would like the displayed value to be 90.0 and not simply 90

@jackie hardy -

Hi Jackie:

After further analysis on my end, it looks like you will have to adjust a configuration (.vm) file for your Jira system to achieve what you wanted.

Take a look at the following posting -

Hope this helps.

Best, Joseph

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

319 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you