How to filter Jira tickets for "Inactive users" without removing the "Unassigned" tickets

[BG Pantaleon]

I built a dashboard and used Rich filters. I was able to hide the Inactive users but even Unassigned tickets get hidden too.

I only need to hide Inactive users with tickets not the Unassigned tickets.

All tickets before filtering:

Unassigned disappeared too:

[Joseph Chung Yin · Accepted solution]

@BG Pantaleon -

It seems that "Rich Filters" is a third party add-ons that you installed in your env.  If so, you will need to contact the vendor for technical assistance on your ask.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[BG Pantaleon]

@Joseph Chung Yin does Jira support this out of the box?

[Joseph Chung Yin]

@BG Pantaleon -

Unfortunately, it is not available out of the box.

Best, Joseph