How to fill insight custom field with insight object using automation

[Petar Milavić]

Hi all,

after the issue creation, I want to set an insight custom field with some insight object using automation.

Lookup objects part works fine: 

If I select the attribute from the lookup object that works fine and the Summary field is filled:

But If I try to fill the custom insight field with an Insight object that action returns

An error occurred while requesting remote information

Bad Request

No fields or field values to edit for issues (could be due to some field values not existing in a given project)

and the custom insight field remains empty. This is the configuration part:

 

Is there some simple solution to set the insight field with an insight object?

Thank you,

Petar

[Dirk Ronsmans · Accepted solution]

Hey @Petar Milavić ,

The Edit action you are using is expecting an IQL where you entered the {{lookupObjects}}

I suggest using the IQL you used to do the LookupObjects action in the Edit action. That should be enough.

[Aleksandra Leesment]

If you have one object then the field should be:

key = {{lookupObjects}}

If it's multiple objects, then:

key in ({{lookupObjects}})

[Alan Bruce]

Hello @Aleksandra Leesment 

Do you know if this resolves getting the following error:

Edit issue
An error occurred while requesting remote information
Service Unavailable

I normally use the 'Edit issue' and then set the Asset Custom field using:

Name = Helpdesk

This seems to work most of the time but every once in awhile I will get the 'Service Unavailable' error in the Audit log. 

[Aleksandra Leesment]

This error usually occurs when there is an issue with Jira Service Management product. There were some incidents on 14th and 15th May (https://jira-service-management.status.atlassian.com/), which might've caused it. I recommend reaching out to Atlassian Support if this error keeps happening.

[Alan Bruce]

Thank you

[Petar Milavić]

Hi @Dirk Ronsmans

thank you very much, it works.

BR

Petar 

[Tania van Wyk de Vries]

Can you share your final solution on the edit Insights field?

[Tania van Wyk de Vries]

Sorted.