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How to enable ITSM template


I'm trying to enable ITSM template for Jira Service Desk (Service Management) according to:,ITSM%20template%20on%20your%20site.

... and this is what I get: Oops, you've found a dead link.




2 answers

1 accepted

0 votes
Answer accepted
Dirk Ronsmans Community Leader Nov 19, 2020

Hi @Slawomir Malinowski ,

I think the EAP (Early Access Program) is no longer active as it is now a live feature!

The new template (and branding, and so fort) should make it to your instance soon. They do a phased role out so as soon you see your JIRA Service Desk renamed to Jira Service Management you can check when you make a new project if the template is changed too!

I see already a Jira Service Management but only classic templates are available.

It sounds like I have to wait. Thanks

Like Dirk Ronsmans likes this
0 votes

Hello @Slawomir Malinowski,

Thank you for reaching out to Community!

The ITSM template is available only for Classic projects and searching internally here, I found out that, for now, there are no plans to implement the same template for next-gen.

Next-gen projects are more simple, with fewer options and ITSM is more complex and requires advanced settings that only a classic project has.

For more details, please check the documentation below:


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