I'm trying to enable ITSM template for Jira Service Desk (Service Management) according to: https://community.atlassian.com/t5/Jira-Service-Management-articles/UPDATE-The-Early-Access-ITSM-Program-is-now-complete/ba-p/1332385#:~:text=To%20opt%2Din%2C%20all%20you,ITSM%20template%20on%20your%20site.
... and this is what I get: Oops, you've found a dead link.
Hi @Slawomir Malinowski ,
I think the EAP (Early Access Program) is no longer active as it is now a live feature!
The new template (and branding, and so fort) should make it to your instance soon. They do a phased role out so as soon you see your JIRA Service Desk renamed to Jira Service Management you can check when you make a new project if the template is changed too!
Hello @Slawomir Malinowski,
Thank you for reaching out to Community!
The ITSM template is available only for Classic projects and searching internally here, I found out that, for now, there are no plans to implement the same template for next-gen.
Next-gen projects are more simple, with fewer options and ITSM is more complex and requires advanced settings that only a classic project has.
For more details, please check the documentation below:
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events