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How to enable Atlassian Intelligence feature for Service Desk/JSM

Namrata Kumari October 19, 2023

Hi,

I am trying to enable the new AI feature announced here https://community.atlassian.com/t5/Jira-Service-Management-articles/Atlassian-Intelligence-features-are-now-in-beta-for-Jira-Service/ba-p/2495248?utm_source=product-announcement-email&utm_medium=email&utm_campaign=atlassian-intelligence-jsm-beta-EML_16810&jobid=106240870&subid=1742658216

However, I am unable to find out how to enable it for Service desk/ Jira Service management.

Do you have any suggestions?

Thank you!

 

2 answers

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Shwetha.B
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December 11, 2023

Do we have this plugin available in server?

Marc - Devoteam
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December 11, 2023

Hi @Shwetha.B 

No this is not available for server or DC and it's not on the roadmap as well..

This will be a Cloud only function

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Marc - Devoteam
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October 19, 2023

Hi @Namrata Kumari 

The steps are as followed, but you need to be Org Admin

  1. Go to admin.atlassian.com. Select your organisation if you have more than one.

  2. Select Settings > Atlassian Intelligence. You’ll see a table with any products that already have Atlassian Intelligence activated. 

  3. Select Select products. You’ll see a list of the products in your organisation that you can activate Atlassian Intelligence for.

  4. Select Next, review your products, and accept the Atlassian Intelligence terms and conditions. Select Save to confirm.

Namrata Kumari October 19, 2023

Screenshot 2023-10-19 at 12.08.52.png

 

Thank you @Marc - Devoteam .I followed the first step and went to admin.atlassian.com, but could not find Settings > Atlassian Intelligence to move forward!

Marc - Devoteam
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October 19, 2023

Hi @Namrata Kumari 

You need to be an Org Admin to enable the feature.

You are Site Admin, you need to contact your Org Admin to enable the feature.

Screenshot 2023-10-19 at 13.16.45.png

Namrata Kumari October 20, 2023

Thanks @Marc - Devoteam , I got it enabled with help of an Org Admin, but the 'Summary' looks disabled . Is there anything else I need to do?

D2715D4A-A9D1-48EC-8B1B-350A63C69D82.jpeg

Namrata Kumari October 20, 2023

Just to add to the above, the `Summarize` is enabled for a few tickets and not for others.

Not sure what needs to be done to enable it for all tickets.

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