Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to edit field layout of Details section on Issue View page

Jorden Minos March 6, 2024

Hi All,

I am wanting to edit the field layout for the right panels on an issue page.  

I've tried going to Project Settings > Service Requests > Issue View (which is same as when you click "Configure" bottom right on an issue page),

however the fields & field ordering on those pages are inconsistent with what is on the live issue page. 

When I do add a new field in the "Context" section under "Issue View" and click Save, that field appears on the left panel (under "Description" panel), rather than under the "Details" panel on the right (which is where I want it to appear).

Any advice greatly appreciated.  I'm relatively new to Jira so I'm sure there's a simple solution I'm missing.

Thanks!

2 answers

0 votes
Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2024

Hi @Jorden Minos ,

 

Welcome to the community.

If a field is added to the request type form (so visible in the portal for the customer), it will always appear in the "details" section.

Please also beware that the order of the fields can be set differently for each request type. So make sure you compare the issue with the correct request type of that issue.

Best regards,

Kris

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2024

Hi Jordan - Welcome to the Atlassian Community!

Can you share some screenshots of what’s happening? I’ve never seen that before where the field shows up in the other section after you hit the save button.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events