Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to display tickets on Confluence without opening the filter to anyone on the web?

Bernd Gurn February 9, 2024

We want to display a filter result reduced to some dedicated fields on a Confluence page for our customer. It´s a public Confluence page with only reading rights for everyone. To use the Jira filter macro i need to set some global permissions related to sharing of tickets and filter and especially on the related filter (Shared with anyone on the web (VIEW)). That also opens the door for anyone on the web to get access of of user names (https://confluence.atlassian.com/adminjiraserver/control-anonymous-user-access-975034642.html) which we see as a o high risk and against some data protection rules. So is there any other way to get ideally (parts of) tickets on a Confluence page as information for our customer with opening the entire system to the web? Are there some easys ways to grab that data out of the tickets by Automation and pull it to the page ideally limited on a project?

 

1 answer

0 votes
Irina Mosina _TechTime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2024

Hi @Bernd Gurn 

I hope I understand your issue correctly, but it sounds to me that you need to publish some data from Jira onto the public Confluence page.

For those issues to be visible to the public it's not enough to make the filter Public, your Jira project Browse permissions should allow that too.

If this is all in place, you should be able to remove Assignee and Reporter from the Columns of the filter results.

You can also experiment with the Two-dimensional filter results macro which gives a summary-like progress overview of your project status.  

Filters.png

Let me know if you've tried it all and there is something else that's not working in your approach. 

 

Bernd Gurn February 14, 2024

Thanks for your answer Irina. In general you understood my issue right. But you have to consider that i try t display tickets on a public Confluence page for a Non-Agent user but a user of type customer.

I have checked the underlying filter and it´s the same behavior if i delete the displayed columns of Assignee and Reports in the result list. Or did you mean within the ticket?

 

Astonishing is the difference in the behavior of the Jira macro for logged in user of type customer and if the page is opened without any logged in user (see screenshot)

2024-02-14_11h59_10.png

Irina Mosina _TechTime_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 14, 2024

Hi Bernd, yep that is what you would expect to see if the customers don't have access to the Jira project itself through Browse Project permission. 

If you are a project admin in Jira, go to the Project Settings, then Permissions and check what is mapped to Browse Project. Is it the usual set of roles or "Public"? 

Public Project.png

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events