My team, which uses JSM Cloud, often links our Support tickets to Dev JIRA tickets.
In our Ticket Queue, we can see the linked ticket number with the "Linked Issues" column. However, I'd also like to see the STATUS and ASSIGNEE for those linked issues as well.
How is that possible?
Short answer is no, you cannot see the status and assignee of the linked issue in the queue view.
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Hello @Robert Levine ,
I'm Elyes, a Product Manager at Elements.
If you are fine using a marketplace app, we can configure how linked issues are display and which information to display (status, assignee, versions, labels and more). It won't be shown directly in the queue, but it will offer more context to the support agent while working on the request with our new codegeist winning application.
Elements Overview - custom display for related issues
Get direct access to related issues (linked or matching a JQL), and more:
Try it out! And if needed, you can read our documentation, reach out to our support team or share your feedback with me.
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