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How to display the STATUS of a Linked Issue in your Ticket Queue

My team, which uses JSM Cloud, often links our Support tickets to Dev JIRA tickets.

In our Ticket Queue, we can see the linked ticket number with the "Linked Issues" column.  However, I'd also like to see the STATUS and ASSIGNEE for those linked issues as well.

How is that possible?

4 answers

1 accepted

1 vote
Answer accepted
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 16, 2022

Short answer is no, you cannot see the status and assignee of the linked issue in the queue view.

Hopefully we see this coming in soon.

Like Gabriella Addonisio likes this

I would also like this feature. 

Hello @Robert Levine ,

I'm Elyes, a Product Manager at Elements.
If you are fine using a marketplace app, we can configure how linked issues are display and which information to display (status, assignee, versions, labels and more). It won't be shown directly in the queue, but it will offer more context to the support agent while working on the request with our new codegeist winning application.

Elements Overview - custom display for related issues

Get direct access to related issues (linked or matching a JQL), and more:

  • Display related issues on the customer portal
  • Display relevant data from related issues
  • Edit custom field values directly from an overview
  • Transition related issues without changing context
  • Choose which location suits you best (Issue panel or in the Glance view)

Try it out! And if needed, you can read our documentation, reach out to our support team or share your feedback with me.

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