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How to display custom fields on customer's request recap screen?

Hi everyone, 

I would like to know if there is any possibility to add custom fields on the customer's request recap screen? (see screenshot attached)

For example, I would like to display the field SPRINT we have on an Agent side for a Client.

Thank you in advance for your help :)

Best regards,


1 answer

0 votes
Daniel Ebers Community Leader Dec 11, 2020

Hi Thomas,

do I understand it right the field should just be displayed read-only - just for transparency purpose?

If so, then the Suggestion in applies - what means that this feature is currently not available.

In case this is not the case could you please describe how the handling should be?


Hello Daniel, 

Thank you very much for your feedback, this is exactly what I wanted to know.

Thanks again and I wish you happy holidays, 


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