Is there a way to differentiate system-generated emails and user-created emails when issues are created via an email?
We want those system-generated emails to be then considered as P4 priority and the user-created emails as P3 priority.
So I assume that your systems are configured as customers just like real people customers, correct?
assuming so one option would be to use Automation something like this …
trigger - issue created
Condition – email channel
Condition - check that reporter is one of the system users
action - add label
if that is an option you would wish to pursue and need some assistance on please let me know.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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