Hi All,
Is there a way to differentiate system-generated emails and user-created emails when issues are created via an email?
We want those system-generated emails to be then considered as P4 priority and the user-created emails as P3 priority.
Any ideas?
Thanks
So I assume that your systems are configured as customers just like real people customers, correct?
assuming so one option would be to use Automation something like this …
trigger - issue created
Condition – email channel
Condition - check that reporter is one of the system users
action - add label
if that is an option you would wish to pursue and need some assistance on please let me know.
Another thought just occurred to me. What if you were to add the system users into a different organization ?
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