Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to delete reporters?

Sem H February 14, 2024

How can I remove reporters? Some users have registered themselves as 'customers' with a private email address for testing purposes. However, these individuals still appear as 'reporters.' We would like to remove these names from the 'reporter' role as it has no impact on the current tickets. How can we do this? (We have gone through all the customers and searched in the user administration but couldn't find it)

2 answers

1 vote
Marc Koppelaar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 14, 2024

Hi @Sem H 

Yes,

Check the following:

  1. Customers on the JSM project(s)
  2. Check the people section in project admin for users with the ServiceDesk Customer permission
  3. Atlassian Admin, remove al filters and only filter on customer access to JSM projects

    Example:
    Screenshot 2024-02-14 at 11.52.22.png
1 vote
Perisic Nikola
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 14, 2024

Welcome to the community @Sem H !

There isn't really a direct way of deleting the reporter, since they simply cannot be unassigned, rather when you delete a reporter they will be showing as Anonymous. Second option is make someone else as a reporter which is not a good option.

Sem H February 14, 2024

Hi, @Perisic Nikola, Thank you! I think I wasn't clear enough. They are not users who are 'assigned.' The individuals have already been deleted as users. They also don't have any tickets under their name, but they can still be chosen as 'reporters.' We don't want this because their private email addresses are still visible :). 

Perisic Nikola
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 14, 2024

Hm, this is interesting though. Seems like a bug to me. I will tag someone from Atlassian, and also to see what community says about this.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events