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How to delete a customer in Jira Service desk (cloud)?

Raghuram Devarakonda March 6, 2024

Hi,

We have manually added a customer to Jira service desk (cloud) but the email entered had a typo. So we would like to delete the record but we are not seeing any delete option (even for Org admin users). Is there a way to delete customers explicitly?

Thanks in advance,

Raghu

 

2 answers

0 votes
Adil Javed
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March 6, 2024

Hi @Raghuram Devarakonda 

 

If you have the user management and administrator access then you can try deleting this customer using the steps below.

Delete a customer's account

  • Go to Settings ( ) > User management.
  • From the sidebar, select Jira Service Management.
  • From the Portal customers page, find the customer name you wish to delete > more ( ).
  • Select Delete account.

 

I hope it helps. 

Raghuram Devarakonda March 6, 2024

I will check it out. Thanks.

0 votes
Perisic Nikola
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March 6, 2024

Welcome to the community!

You can see your customers in Customers section in your JSM project.

Screenshot 2024-03-06 at 15.51.54.png

If they haven't accepted the invite, they will be in the Invited status.

Also, check your User Management menu as well and if they are in the status Invite, just remove the user.

Raghuram Devarakonda March 6, 2024

Thanks. Since the email has a typo, the invite cannot be accepted. And in the only user management page I could find, I can only see agents and not customers.

Perisic Nikola
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March 6, 2024

If the user hasn't been added to the project, then it should be fine, because it cannot be actually deleted.

Raghuram Devarakonda March 6, 2024

Well, I wanted to delete the user to clean things up but if there is no way to delete such users, we will have no option but to leave it there I guess.

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