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Actually, I have two questions here:
1. Do we have any options to customize the Requests view in the Portal? For example, to make some default view of tickets.
2. Do we have any options to create and share a specific customer dashboard on the portal side? On the main page.
Hi @Vladimir Gorbunov !
With JSM out-of-the-box it will be very hard. Please take a look on apps that extend admin ability portal customization.
1. Portal UX
2. Extend sharing data (more fields) with users:
3. Better filtering from customer side
If you want to limit list of statuses you need to change status names in request forms. More info you can find here - https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-statuses-for-a-request-type/
Please ask Atlassian support about that. I don't have idea why it works like you said
Hi @Vladimir Gorbunov to add to Sebastian's list of apps, I would greatly recommend our app Dashboard Hub for Jira - Custom Charts and Share Reports to share advanced dashboards from the customer portal :) check a live example of a ITSM dashboard here
Hope it helps,
Iván García, Product Marketing Manager at Appfire