I have list of different queues for tickets. In several queues status of the tickets shows open, in progress, resolved, closed, cancelled,..etc everything. However, I only need to filter them to show open, in progress, waiting for support. Which steps I should follow to fix this?
Welcome to the community. In addition to what @Ollie Guan mentioned. You can conduct update to your desired queue filter query setup. In case you don't know how to access the query, here are the steps -
1) Access your desired queue and click on "..." symbol and select Edit Queue option.
2) Inside the edit queue UI, switch the Filter by section and click on "Switch to JQL". So it will display the filter by via the JQL format.
3) Update the JQL to your needs and change the JQL display back to basic "Switch to basic" mode.
4) Save the changes by clicking the Save button to complete the process.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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