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How to creating Sub-Tasks based on Approval process

Kishor Mudhili January 28, 2024

Hello guys,

as per my requirement, once main request approved, then Sub-task should be generated automatically in JSM, could you please help me with automation steps ?

2 answers

1 vote
John Funk
Community Leader
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January 29, 2024

Hi Kishor,

I would create an Automation Rule based on an Issue Transitioned trigger that checks for the status that the issue goes to upon an approval. 

Then you can add a Create Issue action.

0 votes
Kris Dewachter
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 29, 2024

Hi @Kishor Mudhili ,

If it's a fixed list of subtasks, the easiest way would be to build an automation rule that is triggered after the approval step.

Best regards,

Kris

Kishor Mudhili January 29, 2024

Hello Kris,

 

I'm not sure how to create automation rules. can you please suggest me some steps ?

Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 29, 2024

Hi @Kishor Mudhili ,

 

You can start with the manual on automation rules - https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

When you create an automation rule, there are also some templates available which you can use to start.

This is an example of an automation rule that creates sub-tasks on issue creation. You just need to change the trigger to watch for a specific transaction, instead of ticket creation.

Hope this helps,

Kris

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