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How to create tickets from Genesys Pure Cloud to Jira Service Management

David Bauserman
David Bauserman Oct 26, 2023

When calls are received we would like to be able to have a ticket created with the caller's information.  

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Brant Schroeder
Brant Schroeder
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Oct 27, 2023

@David Bauserman I think that this is what you are looking for https://help.mypurecloud.com/articles/set-jira-integration/ 

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David Bauserman
David Bauserman Oct 30, 2023

Thanks for the response, I had seen that one, but that only appears to allow for chat notifications into Genesys. 

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Brant Schroeder
Brant Schroeder
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Oct 31, 2023

Other than that I am not seeing anything.  You might be able to Zapier to get an integration in place.

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