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How to create tickets from Genesys Pure Cloud to Jira Service Management

David Bauserman October 26, 2023

When calls are received we would like to be able to have a ticket created with the caller's information.  

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 27, 2023

@David Bauserman I think that this is what you are looking for https://help.mypurecloud.com/articles/set-jira-integration/ 

David Bauserman October 30, 2023

Thanks for the response, I had seen that one, but that only appears to allow for chat notifications into Genesys. 

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 31, 2023

Other than that I am not seeing anything.  You might be able to Zapier to get an integration in place.

齋藤知慧 December 13, 2023

@Brant Schroeder 

Hi there, I also interested in this topic.

How can I do that with Zapier?

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 14, 2023

If Genesys has an API then Zapier can act as an intermediary connector and allow you to bring the Genesys API and Jira API together without having to build a custom app.

齋藤知慧 December 14, 2023

Hi, thanks for the response.

We think that if Genesys API can Calling  another API, we don't need app.

But You mean the Genesys can not calling REST API of the another application or service,

that why  we need the Zapier which can calling  REST API of Jira isn't it?

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 15, 2023

@齋藤知慧 I am not sure what Genesys is capable of.  I was just putting some options together to help individuals if they are not developers.

Like 齋藤知慧 likes this

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