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How to create the dependency between an Insight custom field and the Affected service field

I am trying to create a dependency between the field Affected services and a Insight custom field. 

An affected service can have multiple CIs attached to it. I can't seem to be able to create a dependency between them.

I want my user to be able to select the CI attached to the Service chosen when an incident is created (or a change or a request)

JSM_Insight.png

Any help will be appreciated,

 

Carmen

1 answer

0 votes
Hana Kučerová Community Leader Sep 24, 2021

Hi @Carmen Nadeau ,

in server version of Insight Referenced Insight custom fields are used in such cases.

But it looks like they are not available in cloud version yet, so I don't think this is possible right now. Hopefully will be in the future.

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