Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to create service desk reports with tailored series?

Diego de Vicente
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 29, 2023

Hi Team,

In our service desk, I'd like to create a report for average ticket handle time but it doesn't give me the option to add such a series.

Can someone please advise?

Many thanks!

 

1 answer

1 accepted

0 votes
Answer accepted
Danut M _StonikByte_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 31, 2023

Hi @Diego de Vicente,

Take a look over this article from our blog: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management . It shows you what metrics, KPIs, charts to track in JSM and how.  

It gives you many options for tracking average ticket handled time, look at sections #3 and #4: as trend chart, as control chart or as histogram chart.   

As you will see, all you need for tracking these metrics is our Great Gadgets app. Most of the gadgets that our app offers can display a Data tab with a nice report that you can easily export in CSV format.  The gadgets are higly configurable, you define what to track. 

The Data tab showing the issues along with their cycle time

If you have any questions, please contact us at support@stonikbyte.com.

I hope this helps. 

Thank you,

Danut Manda

Marko Radovich
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 7, 2023

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events