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Jira Service Management
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We are interested in using Atlassian products Jira Service Management and Confluence to replace an onboarding subscription. When a new hire is confirmed for onboarding, a ticket in Jira Service Mana...
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We have a custom field that was originally created as plain text instead of rich HTML text. Since we cannot change the field type directly, I am creating a new rich HTML text field wi...
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Hello - I am trying to create a Global Automation that triggers when a specific asset attribute is updated. I have found, and am familiar with checking for when an object is updated in general, and ...
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Hi, The Problem/use case: 1. I had a customer email me directly rather than emailing support@xxxxxx.atlassian.net 2. So I forwarded the email onto support@xxxxxx.atlassian.net 3. I th...
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To improve the quality and information provided in tickets is there a way to incorporate a feedback functionality in Jira?
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I'm trying to send a web request containing fields like {{issue.summary}} but when the customer types a double quote, the request fails with "invalid json". It appears that the quote is inserted (wi...
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Our business uses our instance of JSM to submit requests for our IT area to work on to enhance our systems. I'm looking for an app that allows me to present a list of items to a business leader to pr...
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When I press F12 to see what is happening I get the error: User Not found for userContectID. Any help would be appreciated. Thanks Charles
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Hello community, I hope you are all well. I am setting up an automation rule and I have the following scenario which I cannot solve. I need requests "B" and "C" to be linked to "A", is this possibl...
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Hello, I need to have a ticket assignee complete their own compliance approval in Jira but even when the assignee is removed from being excluded, it is not taking effect. Can someone direct on how to...
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Can customers use the Virtual Service Agents without login or e-mailadres? Whenever we launch the interface (widget or other forms) to interact with the VSA Virtual Service Agent....
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Is it possible to have a public service desk but show the wiki pages on the portal just for approved domains (or users)?
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Hi All! Please advice if I can block date field editing by anyone who has access to the ticket, I would like to block it on a specific status, but if general is there an option to close possibility ...
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Hello, good day. We would like to know if this migration from Opsgenie to Jira will incur any additional costs for our company. We remain attentive to your comments. Thank you
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I need help connecting power automate with jira assets for the solo pourpose of getting the list of assets that i have and use as a cmdb to create an item in sharepoint for every single one of them, ...
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i dont find this in jira's interface, its confused
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I've seen a lot of posts on this but unable to solve the problem. In short i'm trying to use requestType in Automation. Its always coming blank. Here's what i've tried: Project...
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We have a setup where customer e-mails are send to a shared mailbox and from that mailbox, e-mails that require a ticket to be created are forwarded to the Jira Service Management solution. These e-...
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Dear all, We have the need to update the summary field of an issue after creation in order to combine the value of a custom field and teh summary. For that we have created an automation rule on cre...
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Hi all, We are currently reviewing and optimizing our onboarding process to streamline how we generate AD accounts and provision system access for new hires. Right now, the process involves multipl...
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In our set up in Jira Service management; when a ticket is in status closed the comment section is disabled. Hence it is still possible for the customer to send a emailreply in closed tickets, if the...
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Hi, my project is showing like this, every time I try to edit work flow and automation. Could someone please assist on solving it? Thanks!
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After the announcement : " the Jira Service Management Cloud Free and Standard plans." We're writing to notify you of packaging changes to the Jira Service Management Cloud Fre...
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How do I trigger customer satisfaction survey between two Jira instances via the backbone feature? We have our Jira instance connected with customer's. We want to enable CSAT during ticket r...
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Hello, Does anyone have an example where they have updated the Responder field using JSON in automation? I've attempted to use the code from the page: https://confluence.atlassian.com/...
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