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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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For years, customers have been requesting a feature to have the option to remove “Activity” logs. As a professional who shares boards with clients, I agree with the many others who have commented on ...
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Hi I saw there is a new JSM Exam coming out on 25 April '25 Does the provided prep material cover the new exam items? https://university.atlassian.com/student/page/2107991-become-an-effectiv...
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Cant see more than Open Requests and Closed Requests on the customer portal's requests page. How do i show all statuses in my instances?
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Has anybody built an automation to standardize phone numbers? We have phone numbers stored as an attribute in Assets pulling in from Microosft EntraID, but unfortunately the phone numbers are in a ...
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Within our instance of JIRA license, we are using 2 products: 1. Jira Service Management - For customer reporting issues/feedback 2. Standard Jira - For internal development and sprint man...
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We have a JSW Cloud with about 40 users, and we have a JSM Cloud with 5 Agents. We would like to allow certain members of the JSW Cloud (our account managers) be added as participants / watchers on J...
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We currently have a JSM project that has a field configured as User Picker (multiple users). The field should be User Picker (single user). Instructions on the submission form request one selection b...
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Hi Atlassian Community, I have a situation with one of my clients who is part of both a Jira Software board and a Service Management project. This user regularly comments on tickets and I add them a...
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I have recently created a new JSM and added it to an existing confluence site. Strangely enough all company existing Confluence user don't have access to this JSM project now. They also can't ...
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I am "putting" an API call to https://api.atlassian.com/jsm/csm/cloudid/cloudid/api/v1/customer/customid/details?fieldName=Company Body { "values": [ "abc" ] } 4 out of 10...
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I have created multiple intents in sandbox environment and would like to migrate them to production environment, without manually recreating everything in Production environment.
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Hi I want to create a customized form on Jira Service Management Portal for user to submit a change through the Portal . Can anyone help is setting up this form on the Portal.
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When I am trying to clone a Request/Ticket in Jira Service Manager, it does not provide an option to copy any Forms as well. Neither it copies it over automatically. I do get the option to copy over...
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JIRA Customers Notifications are randomly being turned off without the customer being aware of or doing it. It had been reported that Notifications are turned on again for tickets but then ju...
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I would like to change the status whenever a form is added to a request. I see there is no trigger for forms added, but I thought I'd be able to use "Field value changed" with the field "Total forms"...
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Hello together, we're currently setting up Jira Service Management as solution for our customers. Currently we setup a project and we integrated Enterprise Mail Handler for Jira (JEMH) t...
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I would like to add a screenshot to a form in JSM to ensure that the portal I am creating provides correct information to a user and that information is support with an image/screenshot. I created a...
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Hello, I have two fields on my request and I linked: Field1 - Approvers Field2 - Additional participants Field1 - Requester should be able to select people from organization Field2 - Request...
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Hi! I've setup up an automation rule that applies a "template" each time a new Epic is created. The problem is that the Epic contains a table, I'm not sure how to apply this formatting. Here is an e...
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Hi! I Need to find an E-mail address the user who send ticket: https://tapas-project.atlassian.net/browse/SE-42995
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Has anyone experienced an issue where emails sent to the address to generate a new ticket without any other reference on the email doesnt generate a ticket but attaches to an existing ticket rather t...
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Dear Community Member's, I hope you all are doing well!! As an Jira Admin I want to try to configure the CSAT trigger for the Customer satisfaction survey in the default workflow of the ITS...
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Hi guys, Is there any way we can create a custom template for JSM and JS? Like the current company I work, the flow of the board having so much more than the initial JS template, so I always have t...
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How can I report (JQL) on reporter attributes? i.e. I have a reporter with 'AD Department' as an attribute - so I want to show all tickets logged where the reporter has AD Department = DEPT NAME.
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project X contains 2 request types i need to make every service desk agent see only the request type that raised on his dept. and cannot see other request type .
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