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How to create knowledge base articles from an issue that is not Troubleshooting or How-to? Edited


When I'm on an issue in Jira Service Desk (connected to a Confluence knowledge base), if I click on "Create an article" to create a new KB article, I only get to choose between "Troubleshooting" or "How-to".image.png

How can I add other blueprints? I created global templates in Confluence, but they don't show.

Thanks in advance!

1 answer

0 votes
Andy Heinzer Atlassian Team Jan 26, 2018


I understand you are wanting to be able to create different article types aside from troubleshooting and how-to.   From looking at the documentation on using this feature, these certainly appear to be the only article types that are options at this time.

This appears to be a known features request over in

Sorry there does not appear to be another way to do this right now with this integration, however I would recommend watching and voting on this issue.   Should this become available at a later time I would expect this issue to be updated to indicate this.


Do you know if we can turn off that option ? I am managing articles with Comala Document Management and we have a draft space where we create articles, the JSM space connected is only for approved articles

Like Sharon Helms likes this
Sharon Helms Community Leader Mar 22, 2021

We also have a publishing workflow, and would like to turn off the "invitation" for agents to create an article... particularly using Atlassian-chosen templates. Would love to see a change in this area, thank you!

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