How to create automation on the form

RAMCEL MAGNAYE
Contributor
July 30, 2024

i want to create automation based on the answered on the form.

example 

 

location ?

- option 1

- option 2

 

i want to create automation which auto assign the resolver group , if user select option 1 it will automatically send to the assigned technician and if user select option 2 it will automatically send to the different assigned technician.

 

how to call the form field on the automation and also how to call the answer in automation 

like :

form 1 = option 1 

1 answer

1 vote
Christopher Yen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 30, 2024

Hi @RAMCEL MAGNAYE , welcome to the community. I would use the "IF or ELSE: Add conditions options" 

2024-07-30 19_29_21-Rule builder - Automation - Service Desk - Jira.png

if I'm understanding your scenario correctly it would look something like this

2024-07-30 19_30_37-Rule builder - Automation - Service Desk - Jira.png

RAMCEL MAGNAYE
Contributor
July 30, 2024

i think i know it but i dont have knowledge on getting the  Question ID on Jira similar to this  {{issue.properties."proforma.forms.i1".state.answers.AAA.choices}} smart value of form 

RAMCEL MAGNAYE
Contributor
July 30, 2024

@Christopher Yen  i dont know how to call the value of form on the automation 

RAMCEL MAGNAYE
Contributor
July 30, 2024

jira form.png

Like John Funk likes this
Christopher Yen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 30, 2024

@RAMCEL MAGNAYE 

Try using this "Issue fields condition", your custom fields should be available from the picker there. 

2024_07_30_21_35_41_Rule_builder_Automation_Service_Desk_Jira.png

RAMCEL MAGNAYE
Contributor
July 30, 2024

@Christopher Yen my form is not reflecting on issue fields condition beside my form have multiple questions and condition  

for example i want to call value of my form on automation :

 form 1,  question 5 answer is equals to option 1 

like this , thanks for the help 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events