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How to create an incomming mail handler to create a customer acccount and an issue

I'd like to create an incomming mail handler which creates an issue and a customer account then invite the customer automatically.

I could set up a handler to create a new issure by email request, but no customer account created and I did not received any an email on events of ithe ssue.

I got an error. when I set "Create Users" of incomming mail setting ON, 

The error was:
"Sender is anonymous, no default reporter specified and creating users is set to false (or external user management is enabled). Message rejected."

How can I achiece to create customer accounts by email requests

so that customers recive email on change event of issue.


2 answers

1 accepted

3 votes
Answer accepted
Ismael Jimoh Community Leader May 19, 2021

Hi @Hoshikawa 

Jira service management incoming mail is configured differently and should be configured in the project itself.

Please have a look at:

Go to your project> project setting > Email request to configure your email.

Also go to customer permission page also in the project setting page to specify that anyone can create an account. ( )

Hope this helps.

Hi @Ismael Jimoh 


I'll try to setup based on your advice.

Hi @Ismael Jimoh 

I solved this issue with the project setting.

Thanks again.

Like Ismael Jimoh likes this

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