I'd like to create an incomming mail handler which creates an issue and a customer account then invite the customer automatically.
I could set up a handler to create a new issure by email request, but no customer account created and I did not received any an email on events of ithe ssue.
I got an error. when I set "Create Users" of incomming mail setting ON,
The error was:
"Sender is anonymous, no default reporter specified and creating users is set to false (or external user management is enabled). Message rejected."
How can I achiece to create customer accounts by email requests
so that customers recive email on change event of issue.
Jira service management incoming mail is configured differently and should be configured in the project itself.
Go to your project> project setting > Email request to configure your email.
Also go to customer permission page also in the project setting page to specify that anyone can create an account. ( https://your-url.atlassian.net/jira/servicedesk/projects/ST/settings/customer-permissions )
Hope this helps.
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