How to create an incomming mail handler to create a customer acccount and an issue

[星川敏洋]

I'd like to create an incomming mail handler which creates an issue and a customer account then invite the customer automatically.

I could set up a handler to create a new issure by email request, but no customer account created and I did not received any an email on events of ithe ssue.

I got an error. when I set "Create Users" of incomming mail setting ON, 

The error was:
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"Sender is anonymous, no default reporter specified and creating users is set to false (or external user management is enabled). Message rejected."
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How can I achiece to create customer accounts by email requests

so that customers recive email on change event of issue.

[Ismael Jimoh · Accepted solution]

Hi @星川敏洋 

Jira service management incoming mail is configured differently and should be configured in the project itself.

Please have a look at: https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

Go to your project> project setting > Email request to configure your email.

Also go to customer permission page also in the project setting page to specify that anyone can create an account. ( https://your-url.atlassian.net/jira/servicedesk/projects/ST/settings/customer-permissions )

Hope this helps.

[星川敏洋]

Hi @Ismael Jimoh 

Thanks.

I'll try to setup based on your advice.

[星川敏洋]

Hi @Ismael Jimoh 

I solved this issue with the project setting.

Thanks again.

[Robert Jones]

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