How to create a rule where a ticket can be assigned to another user only after comment is added

Padmabhushan Karale
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January 13, 2025

Hi,

I want to create a rule where a ticket can be assigned to another user only after the current assignee adds a comment.

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Prachi Bolar
Atlassian Team
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January 13, 2025

hello @Padmabhushan Karale 

Welcome to the community :) 

The below rule should help your case

Trigger : issue comment 

Condition : user related condition 

smart value : {{comment.author}}

Action : assign issues 

Screenshot 2025-01-14 at 10.59.39 AM.png

 

Thank you,

Prachi

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