Hello Team,
Hope you are all doing well.
I would like to kindly request for your support on a report I am trying to create.
To give a bit more context, I need to check how many cases an agent receives for two different periods of the day: 15h - 21h (CET) and 21h - 23h (CET), from 26/12/2023 until 24/01/2023.
Could you be so kind to let me know how this can be done?
Many thanks in advance!
Welcome to the community!
In addition to the previous comment, I can show the SLA configurations in the SLA Time and Report add-on (developed by my team).
You need to set up two calendars by setting as working hours your intervals: 15h - 21h (CET) and 21h - 23h (CET),
You can get a report for the required range date (26/12/2023 until 24/01/2023) in two ways.
1) In SLA configuration Manager, create 2 SLAs for both Work schedules, setting the START condition Issue created BETWEEN 26/12/2023 and 24/01/2023. Add other Pause (optional) and Stop conditions, and Save (with any SLA time goal).
2) If you need to change the date range for reports regularly, setting simple START conditions - Issue created (without date limits) is easier.
You can select any date range, assignee and your created SLA as filters for the issues.
Then export the report in a convenient form, removing unnecessary columns, and you will get the number of your tasks.
As for me, the application is easier to use, and you can use the 30-day trial to do the same, but you also can reproduce similar configurations with the original JSM SLA.
I hope this solution helps you. If you need further clarification or assistance, please let me know.
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@Ana Rita Henriques You're welcome!
If you have any new questions about SLA in Jira, then I will be happy to prepare the same detailed comment :)
Best regards,
Kateryna
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