Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,081
Community Members
 
Community Events
165
Community Groups

How to create a feedback form and yes or no like Atlassian feedback at the bottom of the article

Nokhalil I'm New Here May 17, 2022

How to create a feedback form and yes or no like Atlassian feedback at the bottom of the article

1 answer

Hi @Nokhalil 

You can use the out-of-the box customer satisfaction service in Jira Service Management, this will send an email to the Reporter once the ticket has been closed asking them to score a star rating on the ticket.

There isn't much customisation available for this but there are some ideas listed in this post
https://community.atlassian.com/t5/Jira-Service-Management/Customize-satisfaction-survey-with-multiple-questions/qaq-p/1221971

 

If you really wanted to create a feedback form/questionnaire you could create another issuetype called Feedback and use the Forms functionality in JSM to create a questionnaire.  Then set an automation rule to create and link a Feedback issuetype to the closed ticket, copying the Reporter and notifying them.

This is pretty convoluted and you would lose the out-of-the-box Satisfaction reporting, but you could make a feedback dashboard to capture this.  Just quite a bit of work.

Is there something in particular that the Satisfaction feature isn't achieving?

Cheers
Mike

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

245 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you