How to create Automation on time range

[RAMCEL MAGNAYE]

i think my condition is correct but it gives mo wrong action 

condition : if ticket created after 11 pm and  before 7pm it will create an action can someone help me on this thanks 

[Manoj Gangwar]

Hi @RAMCEL MAGNAYE Have you selected the correct time zone under the created condition? Please share the screenshot of the created condition.

[RAMCEL MAGNAYE]

yes ,  it is correct on  time

[Valerie Knapp]

Hi @RAMCEL MAGNAYE , thanks for your post.

Please can you verify, the condition is that the ticket is opened after 11pm but before 7pm? Did you mean after 11pm and before 7am? It doesn't seem logical to me your current statement.

You could also consider, instead of issue created trigger, to use the scheduled trigger.

https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/ 

You could have the rule scheduled to run every morning at 7am for any issues created during the night and then update the fields as the actions, but as I said, I am not sure it is clear what your requirement is.

I hope this helps you but if you have other questions, please write to us here.

Cheers

[RAMCEL MAGNAYE]

if the ticket is created between 11PM to 7 PM next day