How to correctly read the form answer via smart values?

[Kevin Zhang]

Hi team,

I have a form attached to a request type on a Jira service project.

In the automation of the request type, I read the form answer via smart value syntax.

The below JSON is used in the component `comment on issue`.

{
    "project": "{{forms.last.project_id.label}}",
    "domain": "Data",
    "datasetId": "{{forms.last.dataset_id}}",
    "location": "{{forms.last.dataset_region.label}}",
    "desc": "{{forms.last.dataset_desc}}",
    "sourceType": "JIRA",
    "source": "{{issue.key}}"
}

But I can't get any values except the issue key.

{
"project": "",
"domain": "Data",
"datasetId": "",
"location": "",
"desc": "",
"sourceType": "JIRA",
"source": "DTSD-10417"
}

The project_id, dataset_id, dataset_region, dataset_desc are the field keys of the form.

[Marc - Devoteam · Accepted solution]

Hi @Kevin Zhang 

If you are not using the forms submitted trigger in the automation.

You will need the have a field key set for a field on the form (see bottom field, in the form field details)

Then in the automation you need to use {{issue.forms.(uuid).<field key>}}

Example: {{issue.forms.eafd8203-e86d-4f5d-9ae3-a695228dcbc0.laptop}}

Even if you use the forms submitted trigger a field key needs to be provided on any field, to access the data.

[Kevin Zhang]

hi @Marc - Devoteam 

Appreciate your help. 

I didn't go through the doc carefully and ignored the prerequisites of this kind of smart values.

I just see the solution you suggested at the end of the doc, using {{issue.forms.(uuid).<field key>}}. 

Finally I resolved the issue with your suggestion. The smart value is like this: {{issue.forms.<uuid>.project_id.label.get(0)}}. The project_id is a drop down selection.

[Bob Dalm · Accepted solution]

Hi @Kevin Zhang, 

What trigger are you using for your rule? The {{forms.xxx}} smart value can only be used after a Forms submitted trigger, which could explain this behaviour. 

Best regards, 

Bob

[Kevin Zhang]

hi @Bob Dalm  

Appreciate your help. 

I didn't go through the doc carefully. So I ignored the prerequisites.

[Kevin Zhang]

I am referring to this doc
https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/