The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi,
We have an object type called contacts, where the name of the contact has been set as the label.
Now we need to do an import of contacts and are faced with the following:
In the import, the matching is done on the attribute that has the label.
It seems now that we have multiple contacts with the same name, but other attributes like mail address and customer are different.
When we import, the existing contact is updated instead of a new one created....
To resolve this, we would like to set the mail address attribute as the label.
But the mail address attribute has a type value of 'Email' and therefore cannot be set as label.
We where thinking now to add an new attribute to be used as mail address, but with type 'text' so that we can use it as the label and also use it to match the records when importing.
We need now a way to fill this new attribute with the value of the existing attribut mail address.
Any suggestions?
Any other ways you guys see to solve this import issue?
ok, I figured it out, actually in an import I could set the identifier to another attribute, in this case the email address as this is a unique value.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.