The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi,
I'm trying to use JIRA automation to copy a comment from a child ticket to it's parent within another project based on the reporter of the child ticket being tagged in the trigger comment.
the audit log is stating there is an issue in the advanced compare condition although I have tried using a variety of ways of phrasing the {{reporter}} reference and don't seem to be getting anywhere with it.
Any help would be much appreciated.
EDIT *(tagged service desk as the parent issues are based within a service desk project)
do I get you right:
The condition would be that the reporter of the issue was tagged in the comment?
If so check for {{issue.reporter.accountId}} --> tagging in comments is done via accountID of the user. (see documentation here)
Hope I got your requirement right. Please let me know if this was helpful.
Best
Stefan
You are correct, after a bit more playing around I found that using regex as the comparison condition and {{reporter}} seems to give the result I was looking for as well.
Thanks for your help :)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.