How to control what articles display on the Jira service desk client portal space

[Simone Lechte]

Hi everyone,

I am currently in the process of rolling out the service desk. I have linked the confluence space, made it public, set the permissions for article suggestions but for the life of me I cannot find where to set/control the categories and what articles display on the client portal. This is not the request type but the page prior that I want to set and control all articles to display.

This is not the same as the access to the full confluence space and I have searched high and low in community and resources areas. Can anyone help me, please?

[Simone Lechte · Accepted solution]

I have found the setting that I needed. It is not in the project setting but on the left-hand side of the Project area.

 

[Sebastian Krzewiński]

Hi @Simone Lechte 

You can limit available pages per request form by using labels.

Please check this article - https://confluence.atlassian.com/servicedeskserver0410/write-and-search-for-knowledge-base-articles-1014670122.html#Writeandsearchforknowledgebasearticles-Howthesearchworks

Regards,

Seba

[Simone Lechte]

Hi, Sebastian thank you for your answer however it is the page prior to the request types I am referring to.