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How to control what articles display on the Jira service desk client portal space

Hi everyone,

I am currently in the process of rolling out the service desk. I have linked the confluence space, made it public, set the permissions for article suggestions but for the life of me I cannot find where to set/control the categories and what articles display on the client portal. This is not the request type but the page prior that I want to set and control all articles to display.

This is not the same as the access to the full confluence space and I have searched high and low in community and resources areas. Can anyone help me, please?

2 answers

1 accepted

5 votes
Answer accepted

I have found the setting that I needed. It is not in the project setting but on the left-hand side of the Project area.


Hi, Sebastian thank you for your answer however it is the page prior to the request types I am referring to.


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