Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,460,882
Community Members
 
Community Events
176
Community Groups

How to configure ticket raise from customer portal to fall into Specific Queue

Hi Community,

I have created a Portal Group as " User and Tester" how I can configure that when someone raise under Tester the ticket Queue will be listed under Tester and if th us raised under  User, the ticket Queue will be lister under User?

Screenshot 2022-12-19 154231.jpg

Thanks!

1 answer

1 accepted

1 vote
Answer accepted
Rilwan Ahmed Community Leader Dec 19, 2022

Hi @Maeneth ,

In your project queues, create a queue with the below JQL. 

"Request Type" = Tester

i.e, Go to project sidebar --> Queues --> Manage Queues --> Create new queue. Add JQL in Filter by Section and click Create

image.png

Hi Rilwan,

Thanks for your response.  I tried and I am getting this "There are no customer request types that match Tester. Use the JQL auto suggestions to find the customer request type you're looking for." in JQL.

Capture.PNG

Rilwan Ahmed Community Leader Dec 19, 2022

Oh Sorry, I just checked your previous screenshot and its a group.

So in JQL, you need to mention all the three request types from each queue.

Example:  "Request Type" in ("General Questions", "Technical Support", "Give feedback")

Hi!

Thanks for your help!

Like Rilwan Ahmed likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events