Hello, I have a workflow that 'branches' based on a custom field called "Approval Level". I would like to use the approval step on a status that could go to 2 different statuses based on the Approval Level. But I can't see how to set the approval step to honor the Approval Level custom field and go to the correct destination status when approved. For instance, * If Approval Level = L1* My workflow goes from Awaiting Level1 Approval -> Awaiting Comp Agreement when Awaiting Level1 Approval is approved. * If Approval Level = L2* My workflow goes from Awaiting Level1 Approval -> Awaiting Level2 Approval when Awaiting Level1 Approval is approved. * Then, when Awaiting Level2 Approval is approved, my workflow goes to Awaiting Comp Agreement. Is it possible to set up the approval steps to be dynamic? Any help would be greatly appreciated. Thank you.

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to configure my workflow approval step to go to different statuses based on a custom field value

Allison Stewart_nejvgh

Hello,

I have a workflow that 'branches' based on a custom field called "Approval Level". I would like to use the approval step on a status that could go to 2 different statuses based on the Approval Level. But I can't see how to set the approval step to honor the Approval Level custom field and go to the correct destination status when approved.

For instance,

If Approval Level = L1
- My workflow goes from Awaiting Level1 Approval -> Awaiting Comp Agreement when Awaiting Level1 Approval is approved.
If Approval Level = L2
- My workflow goes from Awaiting Level1 Approval -> Awaiting Level2 Approval when Awaiting Level1 Approval is approved.
- Then, when Awaiting Level2 Approval is approved, my workflow goes to Awaiting Comp Agreement.

approval workflow for comp agreements.png

Is it possible to set up the approval steps to be dynamic?

approval workflow for comp agreements2.png

Any help would be greatly appreciated. Thank you.

Accepted answers

Alex Koxaras -Relational-

Hi @Allison Stewart

You can't do that unfortunately out of the box. You can only have one approve transition and one rejected.

All comments

Alex Koxaras -Relational-

Hi @Allison Stewart

You can't do that unfortunately out of the box. You can only have one approve transition and one rejected.

Allison Stewart_nejvgh

Perhaps with ScriptRunner?

Alex Koxaras -Relational-

You could create your "own" approvals with custom field, but these will not use the jira built in approval system. I don't think that scriptrunner is capable of messing around with this functionality.

Léo Boulanger

Hi ,
I was facing the same Problem.
I simply added a status called approval splitter behind that approval step. Upon a successfull approve, the approval Spliter transition is called. Then i added a automation, that takes any ticked entering the spliter state, and transitioning it based on the value of my custom field.

I hope my creative solution helped.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk-cloud

jira-service-management-cloud

jira-service-management