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How to configure a request form

Oluwaseun Adedeji March 13, 2024

Hello Team,
I would like to ask how I can configure this part of a request from. When someone picks "No", the next field should not be required. (See screenshot) Please let me know if you need more details Screenshot 2024-03-13 at 13.21.39.png

1 answer

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Joseph Chung Yin
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March 13, 2024

@Oluwaseun Adedeji -

Out of the box it is not possible, but you have two options to consider -

1) Use Forms (formally know as Proforma Forms) and incorporate into your Request Type setup.  Here is the links for Forms article -  You can design the Form configuration on its element to be conditional based on other elements within the same Form.

2) Use a third party add-on - Example:  Scriptrunner for Jira and Behavior component (my recommended choice)

Note that Behavior component requires that you have Scriptrunner for Jira.  Where you can utilize Behavior component to setup customization to required/not required of a field based on other field's entry.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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