How to configure a conditional approval based on majority of group and required users

Question

Hi all!

I'm trying to verify if there is any way for me to set up a conditional approval.

I have a group of 12 and will need a majority approval before transitioning. I planned to use "a specific number of people" with 7. However, a specific set of 3 people must approve before the approval can be considered complete, if one of the 3 doesn't approve, or declines, the status will not be approved. From testing with previous approval workflows, I know conditions and validators will be ignored when using approval steps, so that's out.

Is this possible with out of the box Jira? I did find the following suggestions, so I am thinking it's not, but I want to be sure I'm not missing something.

https://jira.atlassian.com/browse/JSDCLOUD-8120 https://jira.atlassian.com/browse/JSDCLOUD-5851

Kai Krause_xx7uj7 · Accepted Answer

In JSM, implementing a conditional approval workflow with the specific requirements you've outlined—where a majority must approve alongside mandatory approvals from a specific subset of individuals—is complex and often isn't feasible with out-of-the-box functionality alone.

Current Limitations

* Approval Steps: As you noted, the approval steps in Jira Service Management (JSM) do not allow conditional logic or validations inherently within their settings. Once you set an approval step based on a group or individual, every approval must be completed before transitioning can occur.

* Validators and Conditions: Conditions and validators are indeed ignored in approval steps, as you have experienced. This means that you won't be able to enforce the logic of needing both a majority and specific approvals directly through standard approval mechanisms.

Out-of-the-box JSM does actually not support the specific conditional approval logic you need (majority approval from a larger group with mandatory approvals from a subset). Your best bet will likely involve a combination of workflow adjustments, potential automation, or utilizing third-party plugins to enhance the approval process.

So you did not miss something.

BR
Kai